To manage this type of return there is a panel ‘Jet Refund’:-
Select Jet > Jet Orders > Refund from the menu section to open the Refund Management page.
Click on "Get Updated Refund Status" button to get Updated Refund Status immediately.
Click on Create New Refund button to open Refund Information form.
This will open a form for entering the Refund related information.
This is the refund id that merchant will get from jet.com after the refund request has been created. Merchant doesn’t needs to enter this at the time of refund creation.
Merchant Order Id
This is the order id for which return request has been generated.
Order item id
This is the item id that has been ordered.
This is the total quantity that has been returned. It should not be more than shipped quantity.
This is the quantity that the merchant wants to refund. It should not be more than the returned quantity .
This is the tax applied on the products returned .
This is the amount that jet has to return to the customer.
This is the shipping cost applied on the returned product.
This is the shipping tax applied on the returned product.
This is the feedback that the merchant wants to send about the returned product.
This is the reason why customer has returned the product.
And then click on "Submit Refund" button. A Success Message will be displayed after some time.