To manage this type of return there is a panel ‘Jet Refund’:-
Select Jet > Jet Orders > Refund from the menu section to open the Refund Management page.
Click on "Get Updated Refund Status" button to get Updated Refund Status immediately.
Click on Create New Refund button to open Refund Information form.
This will open a form for entering the Refund related information.
Refund id
This is the refund id that merchant will get from jet.com after the refund request has been created. Merchant doesn’t needs to enter this at the time of refund creation.
Merchant Order Id
This is the order id for which return request has been generated.
Order item id
This is the item id that has been ordered.
Qty Returned
This is the total quantity that has been returned. It should not be more than shipped quantity.
Qty Refunded
This is the quantity that the merchant wants to refund. It should not be more than the returned quantity .
Refund tax
This is the tax applied on the products returned .
Refund Amount
This is the amount that jet has to return to the customer.
Shipping Cost
This is the shipping cost applied on the returned product.
Shipping tax
This is the shipping tax applied on the returned product.
Refund Feedback
This is the feedback that the merchant wants to send about the returned product.
Refund Reason
This is the reason why customer has returned the product.
And then click on "Submit Refund" button. A Success Message will be displayed after some time.
